AAS Apartment Service AG (hereinafter “we,” “us,” or “our”) protects the confidentiality and security of the personal data we collect or receive in the course of our business activities. We process personal data in accordance with the Federal Act on Data Protection (Data Protection Act, DSG), the Ordinance on Data Protection (DSV), and, where applicable, the EU General Data Protection Regulation (GDPR).

This privacy policy informs you about how and for what purposes we process personal data, and what rights you have in this regard.

1. Terms and Legal Basis

Personal data means any information relating to an identified or identifiable natural person.

Processing means any handling of personal data, irrespective of the means and procedures used, in particular the collection, storage, keeping, use, modification, disclosure, archiving, deletion or destruction of data

We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (DSO), and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Data Controller

AAS Apartment Service AG, Staffelstrasse 12, 8045 Zurich, is responsible for processing your personal data collected or received in connection with the rental of furnished or unfurnished apartments.

3. Collection and Processing of Personal Data

We collect data that is necessary for renting our apartments or handling your inquiries. This includes, in particular:

• Personal information and contact details (e.g., name, address, phone number, email address, date of birth, nationality, and if applicable, a copy of an ID)
• Correspondence with you (via email, post, or other communication channels)
• Contract-related information (e.g., rental period, payment details, special requests)
• Technical information collected automatically when you visit our website (server logs), such as IP address, date/time of access, browser type, and operating system.

4. Purposes of Data Processing

We process your personal data for the following purposes:

• Handling inquiries: in particular, to respond to your contact requests
• Contract processing: including preparation, conclusion, and execution of rental agreements
• Compliance with legal obligations: such as statutory retention requirements or cooperation with authorities
• Performance and reach measurement: to fix errors, enhance popular content, or implement improvements
• Operation and security of our website: specifically, to ensure that we can carry out our activities and operations in a sustainable, user-friendly, secure, and reliable manner.

5. Use of the Website

5.1 Web Analytics Service

We aim to measure the success and reach of our activities. For this purpose, IP adresses of individual users may be collected. IP addresses are generally shortened (“IP masking”) in order to comply with the principle of data minimization through appropriate pseudonymization.
To achieve some of the purposes mentioned above and to make our website functional, we use web analytics services, which may involve the use of “cookies.” Cookies are small text files stored in a computer or mobile device’s browser when someone visits our website. They contain a characteristic string of characters that allows your browser to be recognized on subsequent visits, even though we do not know your identity.

Web analytics help AAS Apartment Service AG understand how visitors use our website. Cookies may be used to create user profiles, which can include information such as visited pages, viewed content, screen or browser window size, and approximate location. User profiles are generally pseudonymized and not used to identify individual users. Third-party services to which users may be logged in can potentially link website activity to user accounts on those services.

5.2 Cookies

We may use cookies, both our own (first-party) and those of third parties (third-party cookies). Cookies may be session cookies (deleted when the browser closes) or persistent cookies (stored for a specified period). They allow us to recognize a browser on subsequent visits, measure website reach, and, in some cases, for online marketing purposes.

For cookies used to measure success and reach or for advertising, a general objection (“opt-out”) is possible for numerous services via AdChoices (Digital Advertising Alliance of Canada), the Network Advertising Initiative (NAI), YourAdChoices (Digital Advertising Alliance), or Your Online Choices (European Interactive Digital Advertising Alliance, EDAA).

Cookies können in den Browser-Einstellungen jederzeit ganz oder teilweise deaktiviert sowie gelöscht werden. Ohne Cookies steht unsere Website allenfalls nicht mehr in vollem Umfang zur Verfügung. Wir ersuchen – mindestens sofern und soweit erforderlich – aktiv um die ausdrückliche Einwilligung in die Verwendung von Cookies.

Bei Cookies, die für die Erfolgs- und Reichweitenmessung oder für Werbung verwendet werden, ist für zahlreiche Dienste ein allgemeiner Widerspruch («Opt-out») über die AdChoices (Digital Advertising Alliance of Canada), die Network Advertising Initiative (NAI), YourAdChoices (Digital Advertising Alliance) oder Your Online Choices (European Interactive Digital Advertising Alliance, EDAA) möglich.

5.3 Third-party services

We use, among others:

• Google Marketing Platform: Performance and reach measurement, particularly using Google Analytics; Provider: Google; Google Marketing Platform-specific information: Tracking across different browsers and devices (cross-device tracking) using pseudonymized IP addresses, which are only transmitted in full to Google in the U.S. in exceptional cases; Google Analytics Privacy Policy; “Browser add-on to disable Google Analytics.”
• Google Tag Manager: Integration and management of Google and third-party services, particularly for measuring performance and reach; Provider: Google; Google Tag Manager-specific information: Privacy Policy for Google Tag Manager; additional information on data protection can be found in the privacy policies of the individual integrated and managed services.
• Google Maps: We use the Google Maps service to display the locations of our properties. When you access the map, data such as your IP address and, if activated, your location are transmitted to Google. Google may combine this data with other Google services. Provider: Google. Specific information about Google Maps: Privacy Policy Google and Additional Terms of Service Google Maps.

5.4 Advertising

We take advantage of the opportunity to display targeted advertisements for our activities and operations on third-party platforms, such as social media platforms and search engines.

With this type of advertising, we aim in particular to reach people who are already interested in our activities and operations or who might be interested in them (remarketing and targeting). To this end, we may share relevant information—including, where applicable, personal data—with third parties that enable such advertising. We can also determine whether our advertising is successful—specifically, whether it leads to visits to our website (conversion tracking).

Third parties with whom we advertise and with whom you, as a user, have an account may, in some cases, associate your use of our website with your profile on their platform.

In particular, we use

• Google Ads: Search engine advertising; Provider: Google; Google Ads-specific information: Advertising based, among other things, on search queries, whereby various domain names—in particular doubleclick.net, googleadservices.com, and googlesyndication.com—are used for Google Ads; Privacy Policy for Advertising; “Manage ads displayed directly through Ads.”

5.5 Chatbot

We allow you to submit questions and concerns via a chatbot on our website. Chatbots are tools that automatically receive and respond to inquiries. Our chatbot is based on artificial intelligence, specifically on what is known as a “large language model.” You are not communicating with a human.

In this context, we process, in particular, the information you provide to us, including the history of the conversation, as well as the IP address used and the date and time. This information is necessary to respond to and track inquiries, as well as to ensure protection against misuse, which is in our overriding legitimate interest. We may store such information in a spreadsheet or using similar tools.

You may not transmit any sensitive personal data or other confidential information via the chatbot. For such matters, please use our other contact options.

We use selected services from suitable providers to make the chatbot available.

We use, among others:

• Zapier: Chatbot, automation, and integration of apps and services; Provider: Zapier, Inc. (U.S.); Privacy information: Privacy Statement, Data Processing Addendum, Data Privacy Overview, “Data Retention, Deletion, and Export, ” “Subprocessors, ” Security and Compliance.

6. Data Retention

We save your personal data only as long as necessary to fulfill the purposes described in this privacy policiy or as required by law.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data, both electronic and physical, against unauthorized access, misuse, loss, or disclosure. Only employees who require access to personal data to fulfill their tasks are granted access.

8. Your Rights

Under applicable data protection law, you have the right to:

• Access your personal data processed by us
• Correction inaccurate personal data
• Deletion of your personal data, provided there are no legal retention obligations
• Restriction or objection to certain processing operations

To exercise these rights, contact us at: info@aas-ag.ch

9. Disclosure of Personal Data to Third Parties

We may disclose personal data to third parties, have it processed by third parties, or process it jointly with third parties. Such third parties are, in particular, specialized providers whose services we use.

These include in particular

• Guests, their affiliated companies, contractual partners, service providers, and other persons involved in the rental, use, or management of our furnished apartments
• Service providers in connection with the operation of the apartments
• Service providers in connection with the operation of the website
• Banks and other financial service providers
• Consultants and lawyers
• IT service providers
• Authorities

10. Disclosure of Personal Data Abroad

We generally process personal data in Switzerland and the EU/EEA. However, we may also export or transfer personal data to other countries, in particular for processing or to have it processed there.

We may export personal data to all countries and territories around the world, provided that the local law guarantees adequate data protection in accordance with a decision by the Swiss Federal Council and – if and to the extent that the General Data Protection Regulation (GDPR) applies – also in accordance with a decision by the European Commission.

We may transfer personal data to countries whose laws do not guarantee adequate data protection, provided that data protection is guaranteed for other reasons, in particular on the basis of standard data protection clauses or other appropriate safeguards. In exceptional cases, we may export personal data to countries without adequate or appropriate data protection if the specific data protection requirements are met, for example, the express consent of the data subjects or a direct connection with the conclusion or execution of a contract. Upon request, we will gladly provide data subjects with information about any guarantees or provide a copy of any guarantees.

11. Obligations of Data Subjects

When making a rental enquiry or entering into a rental agreement, you must provide us with the personal data necessary to process the enquiry, prepare and execute the rental agreement, and fulfill the associated obligations. Without this data, we are generally unable to process your enquiry or conclude a contract with you.

When you visit our website, certain technical information (e.g., IP address) must be transmitted to ensure the secure and smooth operation and functioning of the website.

If you provide us with personal data of other persons (e.g., co-tenants or business partners), please ensure that these persons are aware of this privacy policy and that you are authorized to pass on their data to us.

Please note that the transmission of data via the Internet (e.g., by email) may involve security risks. Although we take appropriate security measures, part of the protection of your data is also your responsibility. Therefore, please use secure communication channels for sensitive information whenever possible.

12. Changes to the Privacy Policy

We reserve the right to amend or supplement our privacy policy at any time. The current version published on our website applies.

13. Contact

For questions regarding data protection, contact:

AAS Apartment Service AG
Staffelstrasse 12
8045 Zurich
info@aas-ag.ch

As of August 2026/AAS