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General Terms and Conditions for Rental Apartments of AAS (GTC)

Integral part of the rental agreement for furnished apartments

1. Scope of Application

These General Terms and Conditions (hereinafter “GTC”) form an integral part of the concluded tenancy agreements and their provisions are binding. They govern the relationship between the tenant and AAS Apartment Service AG (hereinafter “AAS”, “we”, “us”, or “our”). Deviations from these GTC shall only apply if explicitly agreed between the tenant and AAS and confirmed in writing.
These GTC are also available in an English translation. In the event of any contradiction or discrepancy between the German and the English version, the German version shall prevail exclusively.

These GTC are also available in an English translation. In the event of any contradiction or discrepancy between the German and the English version, the German version shall prevail exclusively.

2. Conclusion of the Agreement

2.1 Rental Object and Use

  1. The apartment is provided furnished and with the features described in the listing. The apartments shown on our website reflect the style of the apartment. Deviations from the images are possible. The apartments may be viewed prior to booking.
  2. Tenants may use the apartment exclusively for residential purposes. The tenant may only sublet the premises, in whole or in part, with the landlord’s written consent. Commercial use is not permitted.
  3. The house rules must be observed.

2.2 Confirmation of Apartment Rental

  1. The rental confirmation for an apartment becomes binding as soon as it has been provided to us in writing, either through a signed rental agreement or an e-mail confirmation.
  2. Contract amendments requested by the tenant will be charged an administrative fee of CHF 150 (plus VAT).

3. Prices and Payments

3.1 Payment Terms

The rent is payable monthly in advance. The deposit must be paid together with the first month’s rent prior to the handover of the keys. The final cleaning and cleaning flat fee are always subject to VAT at the standard rate of 8.1% and becomes due with the first rent invoice in accordance with the rental agreement. If the rental agreement is terminated within the first 3 months, the tenant will additionally be charged 3.8% VAT on the rent, which will be offset directly against the deposit refund or the liability agreement.

3.2 Payment Methods

We accept all common means of payment.

4. Late Rent Payment

In the event of late rent payment, a reminder fee of CHF 100 (plus VAT) will be charged.

5. Move-in – Handover of Keys

  1. The handover of keys will only take place after payment of the first rent due and the deposit in accordance with the rental agreement.
  2. Occupancy of the rental object takes place as agreed.

6. Duty to Report

The tenant must report any defects in the apartment and its inventory without delay (at the latest within 3 days) after the start of the tenancy. The tenant is liable for damage that is not reported.

7. Registration Office

The tenant must register with the relevant registration office within 14 days of moving in.

8. Serafe Fees

After registering with the competent registration office, the radio and television fee (i.e. the contribution to the public-service remit in the field of electronic media) will be invoiced separately and directly by Serafe AG. This fee is included neither in the rent nor in the ancillary costs. For further information, please contact +41 58 201 31 67 or info@serafe.ch.

9. Final Cleaning

A final cleaning is carried out after move-out, which is payable together with the first rent. If this exceeds the usual scope and/or excessive waste or personal belongings of the tenant must be disposed of, the additional costs will be invoiced separately. Any damage identified will be recorded during the final cleaning and offset against the deposit

10. Access to the Apartment

AAS always endeavours to inform the tenant in good time before any upcoming access – for example for repairs, maintenance work or technical inspections. The tenant nevertheless agrees that AAS employees may enter the apartment in urgent cases, in particular where there is imminent danger (e.g. water damage, fire risk or other emergencies requiring immediate action), while respecting the tenant’s privacy, even without prior notice. The tenant further agrees that AAS may enter the apartment on the agreed cleaning day for cleaning purposes, even if the tenant is not present. For apartments under notice of termination, viewing appointments with prospective successor tenants may also be arranged, with advance notice.

11. No-Smoking Policy

All our apartments are non-smoking apartments. Smoking in the apartment is not permitted. Any damage and necessary measures caused by smoking will be charged on to the tenant.

12. Termination of the Agreement

The notice period agreed in the rental agreement applies to the ordinary termination of the current tenancy (see rental agreement). The right to terminate the agreement in the event of a breach of the duty of care (Art. 257f SCO) remains reserved, in particular in the case of improper use of the apartment (Clause 24), a violation of the pet ban (Clause 21) or of the no-smoking policy (Clause 11). The following provisions concern the termination of the agreement prior to the start of the tenancy, as well as special cases:

  1. Termination of the agreement up to 30 days before the start of the tenancy is free of charge.
  2. Termination between less than 30 days and 15 days before the start of the tenancy results in an administrative fee of 10% of the monthly rent. The minimum fee is CHF 200.
  3. In the event of termination less than 15 days before the start of the tenancy, the entire contractual rent is owed, up to a maximum of 1 month’s rent. However, if the customer provides an adequate successor tenant, an administrative fee of 10% of the monthly rent applies, but at least CHF 200.
  4. Default in payment (Art. 257d SCO): If the tenant is in default with the rent payment, notice may, after an unused grace period, be given with a period of 30 days to the end of any month, and judicial eviction may be requested. The tenant remains liable for the rent until the expiry of the ordinary notice period under the rental agreement, insofar as the apartment cannot be re-let otherwise.
  5. If the tenant moves out before the end of the term in the case of a fixed-term tenancy, or before the termination date in the case of an open-ended tenancy, the rent remains due until the end of the agreement or until the termination date,unless the tenant provides an adequate successor tenant.
  6. If the tenant leaves the apartment without observing the notice period under the rental agreement (e.g. immediate move-out without giving notice), the rent remains due until the expiry of a fictitious 30-day notice period from the date AAS becomes aware of it.
  7. Any contractual discounts granted on the basis of an agreed longer contract term may be reversed and offset retroactively in the event of early termination of the agreement.

13. Delayed Start of Tenancy

In the event of a delayed start of the tenancy, the rental costs are calculated from the contractually agreed start of the tenancy.

14. Contract Amendments

If, at the tenant’s request, subsequent contract amendments are made that require the rental agreement to be reissued, an administrative fee of CHF 150 (plus VAT) will be charged.

15. Move-out – Return of Keys

  1. The tenant must contact the office no later than one week before the move-out date to arrange the return of the keys.
  2. Should the keys not be returned and the tenant fail to vacate the apartment on time, AAS is entitled to clear the apartment. For the security of the successor tenant, the tenant will be invoiced CHF 800 for changing the lock cylinder.

16. Loss of Keys

If a key is lost, the cylinder will be replaced for security reasons. The tenant will be invoiced with an amount of CHF 800 for this.

17. Refund of the Deposit

The deposit will be refunded within 4 weeks after the end of the tenancy, following receipt of the deposit refund form, to the original means of payment. All outstanding amounts, as well as damage caused by the tenant, will be offset against the deposit.

18. Rental of Parking Spaces

The rental of parking spaces is not part of this agreement. Any claims and conditions will be governed by a separate rental agreement between the parties.

19. Internet Use

Each apartment has WiFi, the use of which is included in the rent. The tenant is prohibited from making any changes whatsoever to the installations and configuration. In the event of non-compliance, the tenant will be held liable for the costs of any necessary reinstallation or troubleshooting. For damage caused by spam, viruses or spyware resulting from the use of the AAS network, no liability can be accepted. We are committed to a consistently functioning internet connection but cannot guarantee it and disclaim any liability in this regard.

20. Use of the Fitness Equipment

Use of the fitness equipment is included in the rent. Each tenant is responsible for their own use of the fitness equipment. We ask you to use it properly and, in particular, to report any damage to the equipment immediately. We disclaim any liability for the use of the fitness equipment.

21. Pets

  1. Keeping pets is only permitted with the prior written consent of AAS. The tenant is fully liable for all damage caused by the pet.
  2. A violation of this provision constitutes grounds for termination of the agreement by AAS pursuant to Art. 257f SCO.

22. Emergency

An emergency telephone number is available to the tenant. Self-inflicted emergencies, such as the loss of keys, and emergencies that could also have been resolved during normal business hours, will be charged at an hourly rate of CHF 150 plus a travel flat fee. The emergency locksmith service will be charged separately (costs depending on time spent).

23. Liability

  1. The tenant undertakes to treat the apartment, inventory and building with care. Damage not attributable to normal wear and tear, as well as missing inventory, will be invoiced to the tenant and offset against the deposit (see Clause 17). If non-compliance with this duty of care requires renovation of the apartment, the tenant is liable for the resulting costs and loss of rental income.
  2. AAS accepts no liability for the loss of or damage to valuables kept in the apartment.
  3. The tenant is responsible for taking out their own theft and liability insurance. We disclaim any liability.

24. Use of the Apartment

The apartments are to be used exclusively for residential purposes. Commercial use is not permitted. In the event of unlawful use of the apartment or use in breach of the agreement, we reserve the right to terminate the tenancy with immediate effect. The tenant remains liable for any outstanding rent.

25. House Rules

The general house rules as posted in the stairwell of the respective property must be observed.

Bicycles may not be stored in the apartment, on the balcony or in the stairwell.

26. Applicable Law and Jurisdiction

This agreement is governed by Swiss law, excluding its conflict-of-laws rules. The parties recognise the ordinary courts at the location of the property as the place of jurisdiction for disputes arising from this agreement.

27. Data Protection

In connection with the tenancy, personal data of tenants and residents is collected. We process personal data in accordance with the Federal Act on Data Protection (Data Protection Act, FADP), the Data Protection Ordinance (DPO) and, where applicable, the EU General Data Protection Regulation (GDPR). For further information, please refer to our privacy policy on our website.

Version: September 2026